EhostPros (www.ehostpros.com) is one of the worst hosting companies I have ever come across. Their lack of support, ability to configure their servers, and the fact I cancelled my account two months ago and have not received a refund, has led me to this conclusion.

I hadn’t purchased a hosting account since 1999, and due to the new technologies that have emerged I was a bit clueless on what hosting company and services I should seek. I found EhostPros using a search engine, and the page seemed great for someone who was in my position. I ordered an account and it was setup in around 48 hours and went from there.

At first I was tweaking my coding skills and didn’t use any advanced functions like mySQL, PHP or CGI, but when it came time to implement such features and use them, I was at a loss due to restrictions placed on the accounts. I soon found out that most of the configuration settings, except a few you can use via the CPANEL must be set by a service professional. So I contacted them using their online chat service to request the features be implemented.

The person who answered the chat referred me to their support@ehostpros.com email address. I received an automatic response and then had to wait a few days for them to respond, telling me they need to contact their administrator to setup such things. I waited and they were eventually setup.

When these features were setup they used really old versions of the programs so my newer scripts wouldn’t work. I had purchased vbulletin and then contacted them using the online support. Again I was referred to the email address, and then again told that I had to wait for the administrator to fix the problems.

Once I had vbulletin up and running I would experience server side problems almost twice a month, resulting in down time due to someone on their side messing up the configuration. During this time I never received a solution using their online chat, was always forwarded to the email account, and half of the time had to wait days for their administrator to fix these issues.

During the entire duration of my web page being online they had to reset the entire account four times, and each time leaving me to reset file permissions, and reconfigure a countless number of other configuration settings that were wiped out. This only added to the downtime of my network of web pages.

Needless to say I got tired of the lack of professional support and sought out another host. When I found one, I cancelled my account with Ehostpros and was told I would receive a refund for my unused months within 24-48 hours. After this time passed I questioned them about it and was told that their page stated it would take up to a maximum of 14 days.

After 14 days passed I asked where my payment was and they said it takes 14 business days. This is not what their refund page said, but to my surprise a few hours later it was changed. At this point in time I found this a bit odd, but decided to wait the four more days for the refund.

Once this time frame had passed I asked again where my money was. I was given the run around and have been getting the same old excuses for over two months now. It is now nearing Christmas time, and due to my disability status I cannot work and was planning to use the refunded money to buy what little I could for my family.

I have now sought out the help of free legal counsel, and I am hoping the bank’s who’s debit card I used can get the money back for me sometime before Christmas.

If you’re shopping around for a hosting company I would stay away from Ehostpros, as unlike their name they are one of the most unprofessional companies I have ever dealt with, and their lack of refunding my account clearly shows they do not give a damn.

For reference, their administrators email is anand@rsanetworks.net. They do not give any contact information other then a P.O. BOX address and a fax number.

Comment by brakken — January 18, 2006 @ 5:47 am

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Hey Priya, I somehow stumbled across your blog (can’t remember how exactly, hooray for random Google searches and I’ve found it to be very well written. And unlike practically every other marketing blog I’ve stumbled across, full of interesting and useful info. Thanks! I’ll certainly be checking in.

Oh, and thanks for the warning about ehostpros. Some days it seems like there are more rotten hosting companies than spam blogs.

Comment by chris j — February 14, 2006 @ 6:50 am

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Thanks for the awesome feedback and comments, folks. Its guys like you who make this worthwhile..

Comment by Priya Shah — February 16, 2006 @ 8:24 pm

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Hi, I have a lot of problems with ehostpros too.
look at the forum at http://ehostpros.net/ my messages still not deleted my username is akiraware.
In the end I switch all my websites to other hosting company

Comment by Akira — June 21, 2006 @ 6:18 pm

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I was about to give ehostpros a try but after reading about your experience I have changed my mind. I don’t need that kind of host. Much Appreciated !

Jason

Comment by Jason — October 9, 2006 @ 1:25 pm

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Wow! Thanks to all of you who posted of your experiences with ehostpros. Especially Brakken for taking the time to write up such a good piece with concrete reasons for feeling the way you do. I was about to pull the trigger on the dealio with them but decided to look around for feedback. I make my living online and can’t afford downtime or problems. Thanks again for warning of their issues.

Some Random Dude

Comment by Some Random Dude — October 24, 2006 @ 9:39 am

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They suspended my entire account which hosted several domains because of a “claimed” phishing scam operating on one of the domains. This was A COMPLETE LIE, the most that site did was subscribe to an RSS feed which was cached with a one hour expiration. They feebly re-enabled my account after I wasted hours of my weekend arguing with them, asking over and over again for the proof to their claim which they could not provide. The support people were complete morons. Now, weeks later, the web root of the particular domain that was flagged for the phishing scam is set to 000 permission out of nowhere and the site is inaccessible and I am unable to reset the folder permissions. They aren’t telling me what happened, but apparently they just decided to F-CK me over. !?!?! DO NOT EVER USE EHOSTPROS!!!!

Comment by Luke — August 17, 2007 @ 8:16 am

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They suspended my entire account which hosted several domains because of a “claimed” phishing scam operating on one of the domains. This was A COMPLETE LIE, the most that site did was subscribe to an RSS feed which was cached with a one hour expiration. They feebly re-enabled my account after I wasted hours of my weekend arguing with them, asking over and over again for the proof to their claim which they could not provide. The support people were complete morons. Now, weeks later, the web root of the particular domain that was flagged for the phishing scam is set to 000 permission out of nowhere and the site is inaccessible and I am unable to reset the folder permissions. They aren’t telling me what happened, but apparently they just decided to F-CK me over. !?!?! DO NOT EVER USE EHOSTPROS!!!!

Here is a follow up chat conversation and another reason not to go with ehostpros.

Tom: Welcome to EHostPros.com 24/7 Live Support
Tom: How can i help you ?
Luke Forehand: yes, one of my web folders has been stripped of permission
Luke Forehand: my domain name is lujosolutions.com
Tom: Can you pllease provide the error what you get ?
Luke Forehand: /public_html/chippewa50 has d———
Luke Forehand: ftp or cPanel does not let me access the folder
Luke Forehand: in cPanel when I click the folder I get “Internal Error, can’t find that folder”
Luke Forehand: and in cPanel when I try to change the folder permissions to 755 I get “[a fatal error or timeout occurred while processing this directive]”
Luke Forehand: in my ftp client when I try to access the folder I get:
Luke Forehand: COMMAND:> CWD /public_html/chippewa50
550 Can’t change directory to /public_html/chippewa50: Permission denied
ERROR:> Requested action not taken (e.g., file or directory not found, no access).
Tom: Please hold let me check out.
Tom: Ok
Tom: Can you please tell what permission you need ?
Luke Forehand: 755, or drwxr-xr-x
Tom: Please hold
Luke Forehand: ok
Luke Forehand: hello ?
Tom: Thank you for waiting.
Tom: The folder does not allow us to change the permission.
Tom: Please open a ticket to support@ehostpros.com
Tom: we will work on the issue and update you once we fix it.
Luke Forehand: how do I open a ticket?
Luke Forehand: just email them?
Tom: Yes.
Luke Forehand: how soon can this be fixed?
Luke Forehand: and why did ehostpros lock me out of that folder?
Luke Forehand: I have not touched it myself
Luke Forehand: aren’t you support ?
Luke Forehand: if so, why do I have to open a ticket to fix it?
Tom: Sorry for the inconvenience.
Luke Forehand: people are waiting for this site to come back up and this is the second time you guys have done something like this to me
Tom: We also do not touch any data of the customer with out their permission.
Luke Forehand: them somebody hacked into your system because only root can do what happened to this folder
Tom: I am sorry Luke

Comment by Luke — August 17, 2007 @ 8:27 am

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update - after just one day past the renewal date of my service, they have suspended my account and will not allow me to get my files off the server, or export my sql data. This isn’t service, this is called squeeze every penny out of whoever you can, shoot first, ask questions later, I don’t give a shit because I’m getting rich off you bastards.

Comment by Luke — October 3, 2007 @ 8:30 pm

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